A "friendly" experience with an anonymous CSR

When I phoned the customer service rep (CSR) at Telus, she had an annoying tendency to talk with a funny intonation and she rudely made me listen to her spout options that I did not want for at least 10 minutes. I swear the CSR was even playing games with me when she repeated my phone number wrongly -- by changing only the very last digit to a number that didn't even sound close to zero. She even provided me with deja-vu when, after getting my phone number right, she proceeded to tell me that the number did not exist. Afterwards, I even think I heard chuckling in the background when that cold automated CSR led me down the wrong path and refused to give me any options to go back. I felt like Grimm's Hansel. Where were the breadcrumbs?

I had to hang up.

...and hang up...

...and hang up...

before, finally, I got the idea to dial zero. The CSR facetiously warned me that it was quicker if I follow the options it gave me before, but I courageously ignored it. And, after a ridiculous amount of time, I finally reached a human being.

I guess I could have been really angry at this point. I guess I could have switched companies after experiencing this dehumanizing moment in my life. However, realizing that it wasn't exactly boot camp, I comforted myself that I was all the more wiser, knowing that the next time -- I only had to push "zero" twice.

To be continued...